Frequently Asked Questions (FAQ)

1. How can I contact Ebdaa Home?

• You can reach us via WhatsApp at +966537875693 or email [email protected]
• Our customer service team is ready to assist you quickly and clearly

2. Do you ship to all of Saudi Arabia?

• Currently, we only deliver within Riyadh city

3. Can I change or cancel my order?

• You can cancel or edit your order within the first 12 hours of placing it
• After that, the order will be processed and cannot be changed
• You may return the item for a full refund after delivery according to our return policy

4. What payment methods do you accept?

• We accept most major payment methods including credit cards, Mada, and Apple Pay

5. When will my order be processed and shipped?

• Orders are processed from Saturday to Thursday
• Processing time is 1–3 business days
• Shipping begins immediately after processing
• Delays may occur during holidays or sales seasons

6. How do I return an item?

• Inspect your item upon delivery – if there's any issue, the courier will return it immediately
• You have 3 days to return an item only if there’s a manufacturing defect
• Item must be unused and in original packaging and condition